| Designer Collection Whirlpool Bath |
| SYMPTOMS |
POSSIBLE CAUSES |
RECOMMENDED ACTION |
| Whirlpool system fails to operate. |
- No power to the whirlpool unit.
- Motor is not plugged in.
- Air Switch — plastic air tube disconnected, crimped, or broken.
- Touch Control — insufficient water in bath.
- Signature System Digital Control — display functions properly but pump does not start.
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- Reset circuit breakers and GFCI if tripped. Check fuses and replace if bad.
- Make sure plug is fully inserted into the outlet.
- Check, reconnect, or replace tubing as necessary.
- Fill bath to recommended level (2” above jets).
- Check voltage at motor when control is on. If no voltage, the control is defective. If voltage is present, motor is defective.
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| Pump operates, but no air is injected into water. |
- Air valves closed.
- Air line is clogged.
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- Open air control valves.
- Refer to installer/dealer.
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| Pump operates, but water is not being pumped. |
- Insufficient water level. (air On/Off switch)
- Suction or discharge blocked.
- Suction air leak. (System usually surges.)
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- Fill bath to recommended level (2” above jets).
- Remove obstruction.
- Make sure union is tight on suction side of the pump.
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| Pump does not manually shut off. |
- Wall timer defective.
- Air Switch — tubing disconnected or broken.
- Digital or Touch Control defective.
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- Replace wall timer.
- Reconnect or replace plastic air tube.
- Refer to installer / dealer.
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| Pump unions leak. |
- Unions cracked, under-tightened, overtightened, or O-ring is not seated properly. (Possibly pinched.)
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- Back off union nut, check and straighten O-ring, replace and retighten. HAND TIGHTEN ONLY!
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| Pump shuts off by itself, or before set time elapses. |
- Pump motor overheated and thermal protection device deactivated motor. (Possibly low voltage.)
- GFCI tripped.
- Digital or Touch Control Only — Water level fell below recommended level.
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- Make sure motor air cooling vents are not blocked, clear and allow motor to cool down. (Check service & wire size.)
- Refer to installer / dealer.
- Fill to recommended level.
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| Pump does not turn off after set time elapses. |
- Wiring error or control problem.
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- Refer to installer / dealer.
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| Pump will not turn off when water is drained from the bath. (Signature System Digital Control) |
- Water level sensor wires or ribbon cables are shorted.
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- Inspect all sensor wires or ribbon cables for exposed or touching wires. Separate touching wires and replace exposed wires. If pump continues, replace water level sensor.
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| Pump leaks at shaft. |
- Damaged or defective shaft seal.
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- Refer to installer / dealer.
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| LED Light will not operate |
- Light bulb is loose in the socket.
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- Access light bulb and assure that it is properly installed in the socket
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